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Privacy Policy

Introduction

Welcome to Malina Casino. This Privacy Policy outlines how Malina Casino ("we", "our", "us") collects, uses, processes, and protects your personal information when you use our website, services, and applications (collectively, "Services"). We are committed to safeguarding your privacy and the security of your personal data, complying with applicable data protection laws, including the General Data Protection Regulation (GDPR).

By accessing or using Malina Casino's Services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, do not use our Services. This policy is an integral part of our Terms and Conditions.

Information We Collect

We collect various types of information to provide and improve our Services. This includes:

  • Personal Identifiable Information (PII): Information that can identify you directly. It includes your name, date of birth, gender, email address, postal address, telephone number, and national identification numbers (where required for verification).
  • Financial Information: Details related to your payment methods, such as credit/debit card numbers (masked), bank account details, and transaction history.
  • Account Information: Your username, password (encrypted), security questions and answers, and preferences.
  • Technical Information: IP address, browser type and version, operating system, device type, time zone setting, browser plug-in types and versions, and other technical identifiers.
  • Usage Data: Information about how you use our Services, including pages visited, games played, time spent on pages, and referring website addresses.
  • Communication Data: Records of your communications with us, including live chat transcripts, emails, and telephone calls.
  • Verification Data: Documents provided for identity and address verification, such as copies of passports, driving licenses, utility bills, and bank statements.
  • Publicly Available Information: Data collected from public sources, such as social media platforms, to verify your identity or for fraud prevention, where legally permissible.

How We Use Your Information

We use the information we collect for various purposes, primarily to provide, maintain, and improve our Services at Malina Casino. These uses include:

  • Account Management: To create and manage your Malina Casino account, verify your identity, and process your transactions (deposits and withdrawals).
  • Service Provision: To operate our games and betting services, provide customer support, and communicate with you about your account or our Services.
  • Security and Fraud Prevention: To detect, prevent, and investigate fraudulent, illegal, or unauthorized activities, and to ensure the integrity of our Services.
  • Legal and Regulatory Compliance: To comply with our legal and regulatory obligations, including anti-money laundering (AML) and know-your-customer (KYC) requirements, and to report to regulatory authorities where necessary.
  • Personalization: To tailor our Services and content to your preferences, including offering personalized promotions and recommendations.
  • Marketing and Promotions: To send you marketing communications about Malina Casino's products, services, and promotions that may interest you, where you have consented to receive such communications.
  • Service Improvement: To analyze usage patterns, conduct research, and gather feedback to improve our website, games, and user experience.
  • Risk Management: To assess and manage risks associated with your gaming activity, including responsible gambling measures.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Performance of a Contract: Processing is necessary for the performance of a contract to which you are a party (e.g., our Terms and Conditions) or to take steps at your request before entering into such a contract.
  • Legal Obligation: Processing is necessary for compliance with a legal obligation to which we are subject (e.g., anti-money laundering regulations, tax laws).
  • Legitimate Interests: Processing is necessary for our legitimate interests or those of a third party, except where such interests are overridden by your interests or fundamental rights and freedoms (e.g., fraud prevention, network and information security, direct marketing where consent is not required).
  • Consent: Where you have given explicit consent for us to process your personal data for one or more specific purposes (e.g., for sending marketing communications). You have the right to withdraw your consent at any time.

Data Sharing and Disclosure

We may share your personal data with third parties in the following circumstances:

  • Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processors, IT support, identity verification services, and marketing agencies. These providers are contractually bound to protect your data and only use it for the purposes for which it was disclosed.
  • Regulatory and Law Enforcement Bodies: We may disclose your information to government authorities, regulators, or law enforcement agencies if required by law or in good faith belief that such action is necessary to comply with legal obligations, protect our rights or property, or ensure the safety of our users or the public.
  • Affiliates and Business Partners: We may share data with our affiliated companies or business partners for internal administrative purposes, to offer joint services, or for marketing purposes, always complying with applicable data protection laws.
  • Fraud Prevention and Responsible Gambling Organizations: To prevent fraud, money laundering, and to promote responsible gambling, we may share information with relevant organizations and databases.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred to the acquiring entity.

Malina Casino will not sell, rent, or lease your personal information to third parties for their independent marketing purposes without your explicit consent.

Data Security

We protect the security of your personal data. We implement technical and organizational measures to safeguard your information from unauthorized access, disclosure, alteration, and destruction. These measures include:

  • Encryption: Using Secure Socket Layer (SSL) technology to encrypt data during transmission.
  • Access Controls: Restricting access to personal data to authorized personnel on a need-to-know basis.
  • Firewalls: Employing robust firewall systems to protect our network.
  • Regular Audits: Conducting regular security audits and vulnerability assessments.
  • Data Minimization: Collecting only the personal data necessary for the purposes for which it is processed.

While we protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee its absolute security. We encourage you to also protect your personal data, such as using strong passwords and not sharing your account details.

Your Privacy Rights

Under applicable data protection laws, you have certain rights regarding your personal data. These rights include:

  • Right to Access: You have the right to request a copy of the personal data we hold about you.
  • Right to Rectification: You can request that we correct any inaccurate or incomplete personal data we hold about you.
  • Right to Erasure ("Right to Be Forgotten"): You can request the deletion of your personal data under certain circumstances (e.g., when the data is no longer necessary for the purposes for which it was collected).
  • Right to Restriction of Processing: You can request that we restrict the processing of your personal data under certain conditions (e.g., if you contest the accuracy of the data).
  • Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.
  • Right to Object: You have the right to object to the processing of your personal data based on legitimate interests or for direct marketing purposes.
  • Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time.
  • Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section. We will respond to your request in accordance with applicable laws.

Cookies and Tracking

Malina Casino uses cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files placed on your device to collect standard internet log information and visitor behavior information.

  • Essential Cookies: Necessary for the website to function properly, enabling core functionalities like security, network management, and accessibility.
  • Analytical/Performance Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously. This helps improve website performance.
  • Functionality Cookies: Used to remember your preferences (e.g., language, region) and provide enhanced, more personal features.
  • Marketing/Targeting Cookies: Used to deliver advertisements more relevant to you and your interests, and to measure the effectiveness of advertising campaigns.

You can accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the Malina Casino website.

Data Retention

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, including for satisfying any legal, accounting, or reporting requirements. The retention period for different types of personal data may vary depending on the nature of the data and the legal obligations associated with it.

Typically, we retain account information and transaction data for a minimum of five years after the termination of your account, as required by anti-money laundering and gambling regulations. After this period, your data will be securely deleted or anonymized, unless a longer retention period is required or permitted by law.

International Data Transfers

As Malina Casino operates globally, your personal data may be transferred to, and stored at, a destination outside the European Economic Area (EEA). This includes countries that may not offer the same level of data protection as your home jurisdiction. When we transfer your data internationally, we take appropriate safeguards to ensure that your personal data is treated securely and in accordance with this Privacy Policy and applicable data protection laws.

These safeguards may include relying on adequacy decisions by the European Commission, implementing Standard Contractual Clauses (SCCs) approved by the European Commission, or ensuring that the recipient is certified under an approved certification mechanism.

Children's Privacy

Malina Casino's Services are not intended for individuals under the age of 18 (or the legal age of majority in your jurisdiction, whichever is higher). We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected personal information from a child, we will delete that information as quickly as possible. If you believe we might have any information from or about a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological advancements. Any changes will be posted on this page, and the "Last Updated" date at the top of the policy will be revised. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Significant changes will be communicated to you through email or a prominent notice on our website.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact our Data Protection Officer (DPO) or our customer support team.

You can reach us via:

We are committed to resolving any concerns you may have regarding your privacy at Malina Casino.